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Returns


Refund Policy

*All items MUST be unworn, unwashed, and unused, in the products original condition to be eligible for a return.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

Additional non-returnable items:

-Gaiters and face masks 
- Gift cards 
- Downloadable software products 
- Some health and personal care items 

NO RETURNS ON CUSTOM PRODUCTS

NO RETURNS ON SALE ITEMS AND LIMITED EDITION ITEMS CAN NOT BE RETURNED OR EXCHANGED.

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted (if applicable) 

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 30 days after delivery.

 
To initiate a return, please complete the following steps:

1. Email support@bassbones.com with your order number and reason for requested return.

2. You will be given a return authorization number with return instructions. Please do not ship your return until you have the return authorization number. 

Shipping 
To return your product, you should mail your product to: Bass Bones P.O. Box 13 Cedar Brook, NJ 08018

Please note: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $25, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at support@bassbones.com. 

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged.

We do not offer exchanges or returns if the wrong size, color or item is purchased.

If you have a damaged or defective item and need to exchange it for the same item, please email support@bassbones.com with your order number and reason for requested exchange.

Gifts
To complete your return, we require a receipt or proof of purchase. We will send a refund to the gift giver and they will be notified about your return. 
Only the original purchaser is eligible for a return or exchange.